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Boot Order Exchange

Our goal is your complete satisfaction with your new work boots. TheBootPro provides a quick and hassle-free process to get the best fitting boots on your feet. It starts with requesting a Return Authorization (RA) number for the exchange.

Exchange Request Form:

* = Required
Name:
 *
Original Order#:
 *
Reason for Exchange:
I want to replace my current style. *
I want to try a different style.*
Call me to order my exchange order.*
I'll wait. Call me when you get my return.*

The RA number will be emailed to you. Please read the instructions and additional details in our email response to this request. Customers are responsible for return shipping. When we receive your original boot order package we will make every attempt to refund your credit card account within one business week. Please keep in mind, the refund may or may not show up in your account until your bank activates the electronic transfer.

Exchanges are inevitable. We will accept the exchange of any item you have ordered as long as the following condition is met: Footwear items must show no evidence of wear and tear, and must be clean. When possible, try on your footwear in a carpeted area first to check for fit and comfort. Footwear sold as a "closeout" item in non-returnable, non-refundable.

For simplicity, we treat an exchange as a new order. There are three easy ways to get your replacement boot order: 1) Call us toll-free at 1-800-723-5384 (during normal business hours) and we will process your order over the phone...at your convenience. 2) When you are done here, find your boot style again and place an order online. 3) Wait for your refund to clear, then either call us or get back online and place an order.

Please note: Customers will be reimbursed for the purchase price of the boots minus a $3 restocking fee, the original $5 handling fee and any customer-requested express shipping costs.

We cannot guarantee that the replacement product will be in-stock. However, we will contact you via phone or e-mail if your style or size is unavailable.

Items should be packed in their original boxes and returned via USPS, UPS or Fed Ex. CODs are not accepted. Please retain any tracking numbers provided by the shipper for reference purposes. Shipping costs associated with returned items are the responsibility of the buyer, except if TheBootPro shipped an incorrect item related to your original order OR the items ordered are defective.

Dependent on your credit card provider, refunds may take 1-2 billing cycles to appear on your statement.
Identity Protection Policy: TheBootPro does not retain any critical details of credit card transactions that could lead to any customer's identity being compromised or account information being misused. Therefore, if we help you with your exchange (replacement boot order), we will ask you for your credit card information.
Customer Service eMail:
customerservice@thebootpro.com
Customer Service Phone:
Toll-free 1-800-723-5384
(9 a.m. - 5:00 p.m., CST Monday-Friday)
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