We can be reached via e-mail at customerservice@thebootpro.com or toll-free at 1-800-723-5384.

1. Why should I order from TheBootPro.com?

We will do whatever it takes to help you find the footwear you need. Our goal is your 100% satisfaction.

TheBootPro is an exclusive online retailer of work boots and uniform boots manufactured by Weinbrenner Shoe Company (see below). TheBootPro is headquartered 25 miles south of Weinbrenner's Merrill, Wisconsin, factory. This gives us direct access to the products they make and the people who make them. We make it a point to literally hold every boot we sell (and learn how it relates to the needs of our customers.) Thefeore, we believe we carry nothing but the best job-fitted occupational footwear available.

Our customers can tell you, we also provide the best customer service. We treat our customers the way we would want to be treated. Our goal is simple: providing the best made boots at the best price...and if there is a question, we answer it.

2. Who is Weinbrenner?

The Weinbrenner Shoe Company (WSC) is the maker of Thorogood®, HellFire® and Work One® brand boots and shoes. WSC was established in 1892. Today, WSC is employee owned and supports two union factories in Wisconsin.

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1. Why does TheBootPro.com sell only Weinbrenner footwear?

The Weinbrenner Shoe Company is one of a few remaining companies that still makes professional-grade occupational safety work boots and shoes in the USA...over 125 styles! In fact, they have been doing it for over 117 years, right here in Wisconsin!

We did our homework and discovered, first hand, that Weinbrenner is truly dedicated to making the best job-fitted work boots in America. They have been quietly (and without alot of hipe, like other more well-known brands) designing and making the toughest work boots for the toughest work enrironments since 1892! Today's range of footwear products includes both WORK and UNIFORM boots and shoes.

If it happens in either Merrill or Marshfield, Wisconsin, every "Made in USA" boot begins its life with the hand selection of raw leather. After that, over 125 manufacturing steps are required to complete a boot. During this process, over 10 "in-line" inspections occur that guarantees that every pair of boots delivered will perform as promised. As many of our customers have discovered, a Weinbrenner work boot is both comfortable out of the box and up to the demands of the job.

Ask... any electrician, carpenter, ironworker, boilermaker, millwright, assembly and fabrication worker who has worn Thorogood® or Work One® boots and you will discover a dedication to the brands that recognizes the quality of workmanship, comfort and performance they experienced after a long day on the job. American workers trust their Weinbrenner boots.

Plus, WSC has been union organized since 1946. Simply put, when you buy "Made in USA" footwear from TheBootPro.com you are supporting American working families and therefore, our economy. Just look for the American flag on our product photography - that will tell you it's American Made, Union Made.

Ask... any law enforcement officer, fire fighter and emergancy response medic who has worn Thorogood® or HellFire® boots and you will again discover a loyal following to the integrity and performance built into every boot. Innovative design, highlighted by both foot protection and foot support features are the trademarks that has made these boots a vital piece of day-to-day equipment worn by thousands of publis servants across the country. Once again, Weinbrenner delivers.

To be up front, some boots designed and manufactered by Weinbrenner are imported, just like the competition. The difference is Weinbrenner is determined to keep the majority of its operations in America. Plus, the same oversight and demand for quality is applied to the imported footwear. Every shipment is inspected!

For a selection of exclusive "Made in USA" work boots and shoes visit our website TheUnionBootPro.

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1. How do I pick the right size?

This is a tricky one. Every foot is different and, therefore, the perfect fit is ultimately up to the wearer. Weinbrenner "USA Made" footwear tends to feel more "generous" as far as size goes when compared to imported footwear styles. Please keep that in mind when ordering. You may want to order a 1/2 size smaller than your normal athletic type shoes.

"Quick Release" style shoes and "Wellington" style boots tend to feel tighter when first worn. Unlike lace-up styles, that allow the wearer to secure the fit, quick release and wellingtons are designed with a secured fit to start. This feature prevents heel travel up and down. Over time these styles will conform to the shape of the wearer's foot.

Learn more: The Perfect Fit

This suggestion might sound odd, but try ordering two sizes if you are very unsure. Call us toll-free 1-800-723-5384 to learn more about how you can get the perfect fit the first time...for about the cost of ordering one pair.

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1. Do we have other ways for ordering footwear from yor website besides using the secured online method?

Yes, there are 3 other ways to order from TheBootPro.com.

A.) You can order by PHONE at 1-800-723-5384 or...

B.) You can print out our order form PDF and FAX in your order along with credit card or debit card information for the total amount to us at 1-866-634-4350 or...

B.) You can print out our order form PDF and MAIL in your order along with a money order or personal check for the total amount to us at: TheBootPro.com, Customer Service Orders, 915 Fulton St., Wausau, WI 54403.

Money orders and certified check orders are processed within 24 hours of receiving the order. Personal checks, however, will be delayed 5-7 days for clearance of the check before we will ship out those orders.

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1. Is my online credit card transaction data protected?

Yes, TheBootPro.com uses a secured server using up-to-date SSL technology for the safety of our customers online transaction data and identity. When the order is placed, your personal information is encrypted; rendered unreadable, therefore secured from unwanted and unwarranted access.

2. What does the SSL certification mean (during checkout)?

An SSL certificate is a digital certificate that authenticates the identity of a Web site and encrypts information sent to the server using Secure Sockets Layer (SSL) technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key.

A certificate serves as an electronic "passport" that establishes an online entity’s credentials when doing business on the Web. When an Internet user attempts to send confidential information to a Web server, the user’s browser accesses the server’s digital certificate and establishes a secure connection.

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1. What is your standard shipment method?

Unless otherwise requested by our customer, TheUnionBootPro.com drop ships from the Weinbrenner factory usingUPS Ground Service. (See map below to determine the estimated delivery time for your order. Please add 1-2 days for processing the order.)


We wish it was a perfect science, but it's not. Some of our customers may receive their orders ahead of time and other customers may receive their orders later than than expected.

On occasion we may use FedEx Ground or USPS Priority if the destination is better served by these resources.

2. What is your standard shipment cost?

3. Can I get my boots or shoes shipped to me faster than "ground"?

Yes, by calling us at 1-800-723-5384, we can arrange 3 Day, 2 Day or Next Day shipping via UPS or FedEx.

Destination (General Area)	UPS Ground	3-Day Air*	2-Day Air Saver*	Next Day Air Saver*
*Express shipping requests MUST be received by 9:30am CST for same day shipping, otherwise orders will be shipped the following business day.
Boston, MA	$ FREE!	$26.97	$38.15	$76.13
New York, NY	$ FREE!	$26.97	$38.15	$76.13
Washington, DC	$ FREE!	$26.97	$38.15	$76.13
Billings, MT	$ FREE!	$26.97	$38.15	$76.13
Charlotte, NC	$ FREE!	$26.97	$38.15	$76.13
Atlanta, GA	$ FREE!	$26.97	$38.15	$76.13
Tampa, FL	$ FREE!	$34.51	$52.22	$82.39
Memphis, TN	$ FREE!	$26.97	$38.15	$76.13
Chicago, IL	$ FREE!	--	$25.47	$41.52
St. Louis, MO	$ FREE!	--	$29.32	$70.09
Dallas, TX	$ FREE!	$26.97	$38.15	$76.13
Denver, CO	$ FREE!	$26.97	$38.15	$76.13
Las Vegas, NV	$ FREE!	$37.94	$55.16	$84.27
Los Angeles, CA	$ FREE!	$37.94	$55.16	$84.27
Seatlle, WA	$ FREE!	$37.94	$55.16	$84.27
Alaska & Hawaii	$ 36.72	--	$62.97	$97.32
Order Processing	1 day	0 days	0 days	0 days
Shipping Time	2-6 days	3 days	2 days	1 day
Overall Delivery Time	3-7 days	3 days*	2 days*	1 day*
Shipping costs are shown as an average cost for a 8 lb package being shipped to the metropolian areas shown. Rural or "off the beaten path" destination costs will be greater. These costs are provided as an informational guide to help our customers select a shipping method. Your final cost will be determined by the customer's shipping zip code and final shipping weight. UPS reserves the right to change the pricing schedule without notice. Orders are shipped via UPS Ground (unless otherwise requested by customer). Last updated 01/07/10.

4. Do you ship APO/FPO?

Yes. We ship to all AA, AE & AP addresses; unless DOD restrictions exist.

5. Do you ship outside the continental U.S.?

Yes, we do. At time of your order checkout click on the "international checkout." button.

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1. Why is there a $5 handling charge?

After an order is placed by a customer at TheBootPro.com, we varify and process the order for shipping. Our customer orders are drop-shipped drirectly from either the Thorogood or WorkOne warehouses in Wisconsin (depending on boot style). BootPro Solutions is charged a fee for this convenience.

Our minimal $5 handling/processing charge is applied to each boot purchase on our site, regardless of the everyday discounted or special promotional price of the boot.
The FTC accepts this charge as a separate and standard operational expense for processing an online order that will require shipping to a customer.

Shipping is the third and final charge that can be applied. At TheBootPro.com, ground shipping for our customers is FREE.

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For any footwear item purchased from TheBootPro web site, returns or exchanges will be accepted within 30 days of product receipt.

To return or exchange any item, please complete the following forms.

Boot Order Return Form

Boot Order Exchange Form

This return policy applies to items purchased directly from TheBootPro web site. This policy does not apply to items purchased from retailers or other companies doing business with or associated with the Weinbrenner Shoe Company.

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1. How do I take care of my shoes or boots?

Clean leather with a conditioner/cleaner. Clean Cordura nylon with detergent and water.

Treat waterproof leather with a silicone product only. Treat smooth leather with a quality shoe polish, then buff. Full grain leather can first be treated with a boot oil or silicone before applying the polish.

Allow footwear to dry slowly at room temperature only, never by a heat source.

Keep the insides of the footwear dry and clean with powders and disinfectant sprays. Consider a second pair. This allows the one to dry out thoroughly while the other pair is being worn.

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1. Are you registered as a DOD supplier?

Yes, BootPro Solutions (dba thebootpro.com) is listed in the DOD CCR system. We are VAN/EDI compliant. We are classified as a small business. We are considered an open market supplier.

DUNS#: 798983958
Cage#: 4TPF3
DODeMall Supplier#: 111112991

GSA Contract#: Coming soon!

If you are a procurement officer or if you have a large order please call us toll-free at the above number. One of our customer service partners will help you personally process, complete and track your order.

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Exerpt taken from:
U.S. Department of Labor
Occupational Safety and Health Administration
OSHA Booklet 3151-12R-2003 (Current)

In 2004 The ANSI Institute (ANSI) was absorbed by The American Society of Testing and Materials (ASTM). Thorogood, HellFire and Work One boots, manufactured by The Weinbrenner Shoe Company, that are required to meet specific occupational safety standards now meet the highest Class 75 levels. These levels or "ratings" are defined by the ASTM F-2413-05 Impact/Compression/Metatarsal Class 75 Standard Specification for Performance Requirements for Foot Protection.

Foot and Leg Protection
Employees who face possible foot or leg injuries from falling or rolling objects or from crushing or penetrating materials should wear protective footwear. Also, employees whose work involves exposure to hot substances or corrosive or poisonous materials must have protective gear to cover exposed body parts, including legs and feet. If an employee’s feet may be exposed to electrical hazards, non-conductive footwear should be worn. On the other hand, workplace exposure to static electricity may necessitate the use of conductive footwear. Examples of situations in which an employee should wear foot and/or leg protection include:

When heavy objects such as barrels or tools might roll onto or fall on the employee’s feet;

Working with sharp objects such as nails or spikes that could pierce the soles or uppers of ordinary shoes;

Exposure to molten metal that might splash on feet or legs;

Working on or around hot, wet or slippery surfaces; and

Working when electrical hazards are present.

Note: The Mine Safety and Health Administration, the Nuclear Regulartory Comission, the Federal Aviation Administration, 26 US state governments and 3 US Territory governments do not fall under OSHA regulations. These agencies and governments define and oversee their own PPE standards.

Safety footwear must meet ANSI (please see above) minimum compression and impact performance standards or provide equivalent protection. All ANSI approved footwear has a protective toe and offers impact and compression protection. But the type and amount of protection is not always the same. Different footwear protects in different ways. Check the product’s labeling or consult the manufacturer to make sure the footwear will protect the user from the hazards they face.

Foot and leg protection choices include the following:

Leggings protect the lower legs and feet from heat hazards such as molten metal or welding sparks. Safety snaps allow leggings to be removed quickly.

Metatarsal guards protect the instep area from impact and compression. Made of aluminum, steel, fiber or plastic, these guards may be strapped to the outside of shoes.

Toe guards fit over the toes of regular shoes to protect the toes from impact and compression hazards. They may be made of steel, aluminum or plastic.

Combination foot and shin guards protect the lower legs and feet, and may be used in combination with toe guards when greater protection is needed.

Safety shoes/boots have impact-resistant toes and heat-resistant soles that protect the feet against hot work surfaces common in roofing, paving and hot metal industries. The metal insoles of some safety shoes protect against puncture wounds. Safety shoes may also be designed to be electrically conductive to prevent the buildup of static electricity in areas with the potential for explosive atmospheres or nonconductive to protect workers from workplace electrical hazards.

Special Purpose Shoes/Boots

Electrically conductive shoes/boots provide protection against the buildup of static electricity. Employees working in explosive and hazardous locations such as explosives manufacturing facilities or grain elevators must wear conductive shoes to reduce the risk of static electricity buildup on the body that could produce a spark and cause an explosion or fire. Foot powder should not be used in conjunction with protective conductive footwear because it provides insulation, reducing the conductive ability of the shoes. Silk, wool and nylon socks can produce static electricity and should not be worn with conductive footwear. Conductive shoes must be removed when the task requiring their use is completed. Note: Employees exposed to electrical hazards must never wear conductive shoes.

Electrical hazard, safety-toe shoes/boots are nonconductive and will prevent the wearers’ feet from completing an electrical circuit to the ground. These shoes can protect against open circuits of up to 600 volts in dry conditions and should be used in conjunction with other insulating equipment and additional precautions to reduce the risk of a worker becoming a path for hazardous electrical energy. The insulating protection of electrical hazard, safety-toe shoes may be compromised if the shoes become wet, the soles are worn through, metal particles become embedded in the sole or heel, or workers touch conductive, grounded items. Note: Nonconductive footwear must not be used in explosive or hazardous locations.

Foundry Shoes/Boots

In addition to insulating the feet from the extreme heat of molten metal, foundry shoes keep hot metal from lodging in shoe eyelets, tongues or other shoe parts. These snug-fitting leather or leather-substitute shoes have leather or rubber soles and rubber heels. All foundry shoes must have built-in safety toes.

Care of Protective Footwear

As with all protective equipment, safety footwear should be inspected prior to each use. Shoes and leggings should be checked for wear and tear at reasonable intervals. This includes looking for cracks or holes, separation of materials, broken buckles or laces. The soles of shoes should be checked for pieces of metal or other embedded items that could present electrical or tripping hazards. Employees should follow the manufacturers’ recommendations for cleaning and maintenance of protective footwear.

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We do not sell, lend, rent, or otherwise disclose any information to any third parties.

We can be reached via e-mail at customerservice@thebootpro.com or by telephone, toll-free, at 1-800-723-5384 during normal business hours (Monday - Friday; 9:00am - 5:00pm CST). At all other times, please leave a voice mail and a representative of TheBootPro.com will get back in touch with you as soon as possible.

For each visitor to our web page, our web server automatically recognizes and collects only the consumer's domain name, not their e-mail address. We collect only aggregate information on what pages consumers access or visit. The information we collect is used for internal review to improve the content of our Web page. We do collect information about, and review, what pages customers (those who place online orders) access or visit. This information is kept strictly confidential and is used to improve TheBootPro.com web site.

The e-mail addresses of those who communicate with us via e-mail (or other means) and information volunteered by the consumer, such as survey information and/or site registrations is stored by TheBootPro.com and used only for our company's use. E-mail addresses may be used for our marketing purposes, and are not provided to any third parties. If you wish to not receive any e-mail from thebootpro.com, e-mail customerservice@thebootpro.com.

Information provided by persons while ordering merchandise from TheBootPro.com, including name, postal address, e-mail address, phone number, and credit card information is kept confidential and is not provided to any third parties, except to process customer's credit card for payment. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line or other information if that person requests us to contact them.

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