TheBootPro - Uniform Boots and Work Boots Job-Fitted for the Professional.


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Boot Order Return

Our goal is your complete satisfaction with our service. TheBootPro provides a quick and hassle-free process for getting your order returned. It starts with requesting a Return Authorization (RA) number for the return.

Return Request Form:

* = Required

The RA number will be emailed to you. Please read the instructions and additional details in our email response to this request. Customers are responsible for return shipping. When we receive your original boot order package we will make every attempt to refund your credit card account within one business week. Please keep in mind, the refund may or may not show up in your account until your bank activates the electronic transfer.

Returns are inevitable. We will accept the return of any item you have ordered as long as the following condition is met: Footwear items must show no evidence of wear and tear, and must be clean. When possible, try on your footwear in a carpeted area first to check for fit and comfort. Footwear sold as a "closeout" item in non-returnable, non-refundable.

Your business is important to us. Selling American made, union made, footwear is equally as important to us. We understand that you did not find what you were looking for, but if we can be of any further help - give us a call.

Please note: Customers will be reimbursed for the purchase price of the boots minus a $3 restocking fee, the original $5 handling fee and any customer-requested express shipping costs.

We cannot guarantee that the replacement product will be in-stock. However, we will contact you via phone or e-mail if your style or size is unavailable.

Items should be packed in their original boxes and returned via USPS, UPS or Fed Ex. CODs are not accepted. Please retain any tracking numbers provided by the shipper for reference purposes. Shipping costs associated with returned items are the responsibility of the buyer, except if TheBootPro.com shipped an incorrect item related to your original order OR the items ordered are defective.

Dependent on your credit card provider, refunds may take 1-2 billing cycles to appear on your statement.

Customer Service eMail:

customerservice@thebootpro.com

Customer Service Phone:

Toll-free 1-800-723-5384
(9 a.m. - 5:00 p.m., CST Monday-Friday)